Privacy Policy

Last updated May 16, 2025

Your privacy is critically important to us. At plooma.ink, we have a few fundamental principles:

  • We don't ask for personal information unless we truly need it.
  • We don't share your personal information except to comply with the law, develop our products, or protect our rights.
  • We don't store personal information on our servers unless required for the ongoing operation of our services.

Who We Are

plooma.ink is a creative writing and collaboration platform operated by Curious Labs Pty Ltd. Our mission is to help creators write, refine, and share their work.

Information We Collect

Identity & Access

When you sign up, we ask for your name and email address. This is used to set up your account and provide support. We never sell your personal information to third parties.

Usage Data

We collect anonymized data about how you interact with the platform to improve performance and features. This includes things like page visits, clicks, and device/browser info.

Content

The material you upload, write, or share on plooma.ink is yours. We store this content securely and do not access or analyze it without your permission, except when necessary for providing support or maintaining the service.

Billing Information

If you subscribe to a paid plan, we collect billing details via a secure third-party payment processor. We do not store full credit card information on our servers.

What We Share

We share minimal information with third parties and only when necessary:

  • Payment processors (e.g., Stripe) to handle billing
  • Infrastructure providers (e.g., cloud hosting) to keep the service running
  • Legal authorities, if required by law

We do not sell or rent your data to marketers or advertisers. Ever.

Your Rights

You have the right to:

  • Access the data we hold about you
  • Correct or delete your information
  • Export your data
  • Close your account at any time

To exercise any of these rights, contact us at [email protected].

Data Retention

We retain user content and personal information for as long as your account is active. After account deletion, your data is purged from our systems within 30 days unless legally required to retain it longer.

Use of AI

When you submit text or chapters for analysis within the platform, we use artificial intelligence (AI) tools to process your content and provide feedback or insights. This processing is conducted solely to deliver the requested service and improve user experience. We do not use your submitted content for AI model training or to develop AI technologies.

All data submitted through our paid features is handled securely and is not shared with third parties for training purposes.

Location of Data

Our servers are located in the United States. By using our service, you consent to the transfer and storage of your data in that region.

Security

We use encryption, secure access controls, and other best practices to protect your data. While no system is 100% secure, we strive to safeguard your information.

Changes & Questions

We may update this policy as necessary. If changes are significant, we'll notify you by email or through the service.

If you have any questions, please contact us at [email protected].

Attribution: This privacy policy is adapted from the Basecamp open-source policies and licensed under CC BY 4.0.